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FAQs Baby!

Rug Making Kits

What is rug making?

There are many types of rug making, from rag rugs to rug tufting! Our rug making kits use a technique called latch-hooking to help you create a wonderful rug with no previous skills needed. We’ve designed our kits to be as easy as possible to complete - which means no messy glue or stitching necessary!

What is latch hooking?

Latch hooking is a form of rug making where you fill a canvas (that’s the material you stitch on) with yarn knots to create a full rug. The knots are made with the help of a metal latch-hooking tool. The great thing about latch-hooking is that you only need to learn one technique to create your entire rug! No need to learn and memorise complicated techniques.


Traditionally latch-hooking is made with a blank canvas and a pattern would be used to make the design. You would also cut your own pieces of yarn, which can take a fair bit of time when you need 100s of pieces! What makes our kits so special is that our canvas is pre-printed with your design and your yarn is pre-cut by us. AND we stitch on the backing of the rug for you, so it’s ready to use as soon as you’ve finished.


What this means for you is you’re guaranteed to be able to complete your masterpiece easily! No need to be an artist, no creative skills needed. In fact, the whole point of our kits is to empower your creativity so you can go on your merry way and make more amazing things. HOORAY!

How long does it take to make a rug?

Each rug will take between 15-30hrs to complete, depending on how quickly you are working. What I like to say is that it’s about a month of casual but frequent stitching. So if most weeknights you do some stitching while watching TV, you’ll have created your own piece in only a month!


Remember, making your own rug is all about the journey. Take this time to relax and have some guilt-free me time. Because our rugs are pre-printed they are the perfect craft for multitasking. Fully enjoy your creative time by watching your favourite show or listening to a podcast at the same time! Take a deep breath and enjoy your creative self.

What is included in a rug making kit?

Everything you need to make your very own beautiful rug for your home! Our kits include a high quality pre-backed canvas with printed design, pre-cut yarn in every colour you will need (plus extra for practice and mistakes!), a premium wooden latch-hook and detailed instructions. We also include a QR code to our video tutorials online!


The only extra thing you’ll need is a pair of scissors. We recommend using medium sized scissors that are nice and sharp so you get clean cuts on your yarn. 


You can use any scissors you’re comfortable with, but we love our ‘Rug Trimming Scissors’ as they are the perfect size for working on your rug. They are extra sharp and made of high quality steel. Plus they look pretty damn cute in a craft box too!

What materials are used in the rug making kits?

We use acrylic yarn in our rug making kits, as it allows us to make a large sized rug and sell it at a price point that is as accessible as possible.


We also use premium latch hooks in our kits, made from sturdy stainless steel and wood. They will last you a lifetime of latch-hooking.

How is the rug kit packaged?

We’ve tried to be as sustainable as possible with our packaging. Our packaging is 100% recyclable and we’ve minimised the use of plastic as much as we can. 


The box that our rug kit comes in is natural cardboard and we ship them as-is with no additional packaging. 


The only plastic in our kits is the thin plastic that holds our rolls of yarn together. This plastic is 100% recyclable when you use the soft plastics recycle bin at your local grocery store.

How big are the rugs?

Our rugs are bigger than you think. When customers open our kits a common reaction is “it’s bigger than I expected!” and we love that.


We really wanted to make rugs that were functional as rugs, not just tiny desk ornaments (although holla if you want those too!). Our rectangle rugs are standard bath-mat sized, and our round rugs are the same size as any round bath mat you’ve seen.


More specifically, each rug has its own unique measurements depending on its size and shape. These measurements are listed on the product page so please check those out if you’re looking for a certain sized rug.

Do I need any other supplies?

For all of our craft kits you will need a pair of scissors.


For our rug making kits we recommend using medium sized scissors that are nice and sharp so you get clean cuts on your yarn. You can use any scissors you’re comfortable with, but we love our ‘Rug Trimming Scissors’ as they are the perfect size for working on your rug. They are extra sharp and made of high quality steel. Plus they look pretty damn cute in a craft box too!


If you’re working on a cross stitch kit we recommend using scissors that are either small or medium in size - avoid your kitchen scissors if you can! Both are ‘Embroidery Scissors’ and ‘Rug Trimming Scissors’ are great for cross stitching. This is because both have a sharp smaller blade that is perfect for precise snipping.

How can I display/use my rug?

Our rugs have been designed with a sturdy backing meaning that you can display it on your floor as soon as you’ve completed it! How easy is that?


If you’re more keen to display your masterpiece at eye-level, our rugs are perfect for hanging on your wall! Just as you would with a poster or tapestry piece. Check out our next FAQ to see how to hang up your rug.


PSA pets love our rugs. We mean it. If you have a cat or a dog (or any other cuddly pet for that matter) we promise they will find your finished rug like a heat seeking missile. It’s for this reason that we highly recommend using your rug as a pet bed! Your fur child will thank you for your sacrifice.


Our rugs can also be used as decorative throws on your bed or sofa. They look great draped over the back of an armchair or layered with some cushions. There’s so many funky things you can do with your handmade piece of decor!

How do I hang up my rug on the wall?

We recommend using adhesive hooks to hang your masterpiece up on your wall. Our favourites to use are the Command Hooks that are extra small and clear, used for hanging up fairy lights. The backing on your rug has lots of tiny little holes which can easily hold onto the adhesive hooks.


You will need at least 3 hooks to hang up your rug, one for the highest point and two for either side of that point. For a round rug that means the top point of your rug and the two sides. For a rectangle rug, you will hook both corners of the rug and then hook the middle top for extra support. 


Take your time when hanging up your rug - they do need a bit of readjusting to make them totally even. But it’s worth the fuss!

How will my rug kit be sent?

It is a priority for us to ship our kits with as little negative impact on the environment as possible! Which is why we use an eco-option for all of our shipping.


If you are ordering a single rug kit, your rug will be sent without additional packaging in order to minimise waste. Your kit will be sealed with plastic-free shipping tape and the shipping label stuck on the outside of the kit. The cardboard box our kits come in is very sturdy, and we’ve never had issues shipping it as is! And our kits have travelled all around the world. 


If you order multiple kits they will be shipped in either a biodegradable polymailer or a cardboard box which is 100% recyclable.


If you’ve ordered any accessories such as our rug trimming scissors, these will be included inside your kit.

How do I wash my finished rug?

We DO NOT recommend putting your finished rug inside the washing machine. This is a handmade piece and should be treated with extra care to ensure it lives a long life. 


Our rugs can be hand washed with either cold or lukewarm water and a mild detergent. To remove general dirt, let the rug soak in this water for a few minutes and lay flat to dry. If you have a specific stain you can give it a gentle scrub with your hands to spot clean. 


If a small area of your rug has been particularly damaged (let’s say you dropped a piece of chocolate and it melted) you can even take out the stained pieces of yarn and latch-hook new knots into that space using the excess yarn that came with your kit. Whist this is not recommended for larger areas (you don’t want to re-make the whole rug) it is a good solution for any sticky situations.

Cross Stitch Kits

What is cross stitching?

The see cross stitching as embroidery’s easier younger sibling. Cross stitch (or x-stitch) is a form of embroidery that involves stitching tiny little ‘x’ shapes into fabric that is pre-made with holes. Each ‘x’ comes together to make a picture, kind of like pixel art!


The Aida fabric is kind of like a grid, and each ‘x’ has it’s spot on the grid according to your pattern. Starting from the middle (where the red lines are) you will count spaces on your grid and stitch an ‘x’ where the coloured squares are on your pattern.


The great thing about cross stitching is that it really doesn’t require any existing knowledge or skills in embroidery. As you’re only making little ‘x’s, it’s foolproof! There’s no need to perfect your skills in different stitch types and it’s super easy to unstitch and mistakes.


The only thing you need to cross stitch is the ability to count your pattern. Simple as that!

What is included in a cross stitching kit?

Everything you need to make your very own masterpiece to display on your wall. Our kits include high quality fray-resistant Aida fabric, an embroidery hoop (or 3x hoops if you’ve ordered a mini kit), easy pattern and instructions, full packs of 100% cotton thread, 2x needles and threaders, and finally some ribbon to display your finished piece!


One thing that makes our kits super special and packed with value is that we give you full skeins of thread for every single colour you’ll need. A skein is the name we use to describe a little bundle of thread. That’s a ton of thread! That’s enough thread to make your piece multiple times over. 


The reason we love to add so much extra thread in your kit is because it allows you to start your very own thread collection which you can use as you grow in your creative journey. How incredible is that?!


The only extra thing you’ll need is a pair of scissors. We recommend using scissors that are either small or medium in size - avoid your kitchen scissors if you can! Both our ‘Embroidery Scissors’ and ‘Rug Trimming Scissors’ are great for cross stitching. This is because both have a sharp smaller blade that is perfect for precise snipping.

How long does it take to finish a cross stitch?

Now this really depends on the pattern you’ve chosen, the more space that is filled by the design, the longer it will take to stitch. 


If you’re a beginner and want to start with something easy, we recommend our ‘Floral Friends’ designs (that’s our ‘Cat Amongst the Pot Plants’, our ‘Pup & the Plants’ and our ‘Bee & Blossom’ designs as they all have quite a bit of white space. They’ve been designed to have ‘chunks’ you can work on slowly, which means you will complete your piece methodically within a few sessions of stitching! 


Our larger pieces, such as our ‘Picnic Basket’ bundle will take a bit longer to stitch because more of the hoop is filled with the design. This doesn’t make them significantly harder to stitch - they just require a bit more time. We recommend these for motivated beginners or experienced stitchers.


In general a piece will take anywhere between 4-20hrs to stitch. If you’re a newbie it might take a few hours to really get used to stitching and learning how to stitch faster. But if you’ve got stitching experience, you’ll be able to whizz through your piece while watching your favourite show. 


Remember, creating something with your own hands is all about the journey. Take this time to relax and have some guilt-free me time. We highly recommend putting on a podcast or a familiar movie while you stitch. Take a deep breath and enjoy your creative self!

What materials are used in the cross stitch kit?

Our cross stitch kits use high quality materials for every element. 


The thread we use is 100% cotton and is industry leading in quality. If you’ve used many brands of thread before you’ll notice that our threads are great to work with for both cross stitch and embroidery.


We use 14 count fray-resistant aida in our kits. It is super high quality and made with a poly blend as this allows us to provide a sturdy surface for stitching that won’t fall to pieces while you work. This also means that you don’t need to tape the edges of your piece like you would with other needlework projects that fray.


Our hoops are 100% bamboo with metal clasps. We provide 2x stainless steel needles in our kits and we also include 2x plastic needle threaders to make it as easy as possible to get stitching.

How is the cross stitch kit packaged?

We’ve tried to be as sustainable as possible with our packaging. Our packaging is 100% recyclable and we’ve minimised the use of plastic as much as we can. 


Depending on the design you’ve chosen, your cross stitch kit will either come in a cardboard box or a sturdy A4 cardboard envelope. We are in the process of moving all of our kits to boxed packaging as they are better for us when storing them at our warehouse, but we’re doing this gradually in order to minimise waste.


All of the plastic in our cross stitch kits is 100% recyclable when you use the soft plastics recycle bin at your local grocery store.

How will my cross stitch kit be sent?

All of our cross stitch kits are shipped inside 100% biodegradable polymailers. If you’ve also ordered a rug kit, your order may also be shipped in a cardboard box which is 100% recyclable.


In order for us to offer free shipping on our single cross stitch kits, we send these via Auspost using stamps. Unfortunately that means that our standard free shipping does not come with tracking. If you would like to get tracked shipping, please select the ‘Express’ shipping option when checking out.


If you’ve ordered multiple cross stitch kits, these will be sent with regular Auspost shipping and you will receive tracking on your order.


Since launching our kits, we have never had a single kit go missing in the letter mail system. However, in the very unlikely case that your order doesn’t show up, just send us an email and we will help sort it out! 

Will I get tracking for my cross stitch kit?

If you’re using our free standard shipping option and only ordering a single kit, your order will not have tracked shipping. This is because we use Auspost stamped letters to ship our single cross stitch kits. We choose this option as it allows us to offer free shipping with no minimums!


If you’ve ordered multiple kits, these will be sent with regular Auspost shipping and you will receive tracking on your order. 


If you would like to get tracked shipping, please select the ‘Express’ shipping option when checking out.

Shipping

What kind of shipping options do you have?

We offer free standard shipping and $15 express shipping Australia-wide. All of our parcels are sent with Auspost.


We also offer flat rate International shipping. Our rate is $20 AUD for shipping across the globe using Auspost and their International partners.

How long does Standard shipping take?

We ship with Australia Post. Once your order has been dispatched, it will be in its new home in 3-14 days.


Now we have to say 3-14 days to cover our own bums, but generally our standard shipping is a lot quicker if you are in a major metropolitan area and especially speedy if you’re in Sydney.


If you’d like more detailed information about the shipping times to your specific area, please check the Domestic Delivery times from Auspost below. For standard shipping please look at the Parcel Post delivery times with dispatch from NSW: https://auspost.com.au/service-updates/domestic-delivery-times 


Please note that once a shipment has left our warehouse, it is in the hands of the courier or postal service. If you have issues with receiving your order, it’s best to contact the shipping provider directly as they will have better information on the location of your order. But we are always here to help wherever possible!

How long does Express shipping take?

We ship with Australia Post and offer a flat rate of $15 Express shipping. Once your express order has been dispatched, it will be in its new home in 2-6 days depending on which state you are in.


Auspost are no longer guaranteeing next day delivery on Express shipping, however if you are based in a major metropolitan area you will receive your order very quickly. If you are based in Sydney, you will most likely receive your order the next day, however we are not able to guarantee this.


If you’d like more detailed information about the shipping times to your specific area, please check the Domestic Delivery times from Auspost below. For Express shipping please look at the Express post delivery times with dispatch from NSW: https://auspost.com.au/service-updates/domestic-delivery-times


Please note that once a shipment has left our warehouse, it is in the hands of the courier or postal service. If you have issues with receiving your order, it’s best to contact the shipping provider directly as they will have better information on the location of your order. But we are always here to help wherever possible!


How is the rug kit packaged?

We’ve tried to be as sustainable as possible with our packaging. Our packaging is 100% recyclable and we’ve minimised the use of plastic as much as we can. 


The box that our rug kit comes in is natural cardboard and we ship them as-is with no additional packaging. 


The only plastic in our kits is the thin plastic that holds our rolls of yarn together. This plastic is 100% recyclable when you use the soft plastics recycle bin at your local grocery store.

Will I get tracking on my order?

If you have purchased a rug making kit or multiple cross stitch kits you will receive free tracking on your order. 


If you have purchased a single cross stitch kit or smaller item such as scissors, you will not receive tracking on your order. This is because we use Auspost stamped letters to ship small items as it allows us to offer free shipping with no minimums!


If you have chosen $15 flat rate Express shipping, you will receive tracking information for your order.


Do you offer pick-up?

We are able to offer free pick-up at our Marrickville warehouse but this is based on appointment only. Please send us an email if you would like to request a free pick-up and we can work with you to lock in a pick-up time. Our address and direct contact information will only be shared once a pick-up appointment has been confirmed.


Please note, we can do these last minute but they are subject to availability. Please give us a call to organise a last minute pick-up and we will do our best to help you out.

How long does it take to fulfil an order?

When ordering from us, we promise that your order will be fulfilled within 5 working days. However we usually fulfil much quicker within 48hrs! 


Our warehouse is based in Marrickville, Sydney and our team works on Monday, Wednesday and Friday mornings to fulfil. If you place an order in the afternoon or evening of one of these days, it will be fulfilled on the next warehouse day. For example, if you order on a Monday evening it will be fulfilled on the Wednesday morning and sent off to Auspost that afternoon. Please keep this in mind if you are ordering an item for a special occasion and tossing up between standard or express shipping.

Do you ship Internationally?

Yes! We are very excited to offer flat rate $20 AUD International shipping across the globe. 


We ship with Auspost and their International delivery partners using their Standard parcel shipping. We are able to ship to most countries, but there are some with restrictions. Please check if your country is available for International shipping below. You can also check out the approximate shipping times below as well: https://auspost.com.au/service-updates/international-delivery-times

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